What is included with my ticket price?

 Listed prices per guest include cruise, meal, dessert and sales tax.  Beverages are additional and may be pre-purchased at a discounted rate or at regular purchase price during your cruise.  Gratuity for onboard staff is not included; please tip your service crew.

Are my purchased public cruise tickets refundable?

In order to reserve your place aboard a public cruise, payment is required in full prior to your cruise at the time of booking.  This payment IS NON-REFUNDABLE unless you make arrangements to reschedule or cancel your reservation 48 hours in advance of your cruise date.  Refunds will not be honored inside of the 48 hour prior to your reservation.  If you miss the cruise for any reason, we will consider you a no show and your tickets will be forfeited by our ticketing system: no refunds will be given and reservations may not be rescheduled for "no-show" reservations.

If my party is not able to make the departure time or we miss our public cruise time, can I recieve a refund?

In order to honor all guests, boats leave the dock as scheduled.  Please arrive at least 15 minutes prior to cruise departure time to ensure you make the boat.  Sorry, all unused tickets are non-refundable.

Could my cruise reservation be cancelled by Al and Alma's?

RARELY!  We cruise rain or shine but we do require 20 adult reservations for departure.  It is very rare that we cancel but in that event, we will provide you with 48 hour notice and offer you a refund or opportunity to reschedule. 

What payment options do I have?

Payments may be made by check or credit card.  We accept Visa, MasterCard, Discover, American Express, and Al and Alma’s Gift Cards.

How do I redeem a cruise gift certificate?

Reservations for public cruises are available by calling 952.472.3098.  Cruise reservations are held by Visa, MasterCard, or American Express.  Gift certificates may be exchanged for boarding passes the day of your cruise

Are your yachts Handicap Accessible?

Regrettably, none of the Al and Alma's fleet are "Handicap Accessible" as determined by state law.  The variable water levels and dual decks on each boat require all of our guests to make a few steps up and down to board the boats. Our crew and our yachts are very accommodating and will work with you to provide access to our yachts.  Please call us for specific details for accessibility questions.  Please make us aware of any special mobility issues or concerns upon reservations so that our crew is prepared to serve you.

Are your buffets "all you can eat"?

No.  Though we provide generous serving portions, because of the finality of being on the water, our buffet cruises leave the dock with specific portion servings per person.  Your host or hostess will work to make sure your guests receive appropriate portion servings.

Are there vegetarian, gluten free and other dietary considerations?

Absolutely, please note your dietary request when you book your ticket online and a special meal will be provided in exchange of the buffet option.

Are children allowed?

Of course!  Adults must accompany children.  We do recommend (not required) that small children bring a comfortable life jacket to wear during the cruise.  Children ten and under cruise at a reduced rate, and children two and under cruise free

What payment options do I have?

Payments may be made by check or credit card.  We accept Visa, MasterCard, and American Express.  Special payment options may be extended to our corporate clients. Please consult your event planner for more information.

Are outside alcoholic beverages allowed?

No.  Minnesota State Law forbids us from allowing any outside alcoholic beverages onboard Al and Alma's Fleet.

What is the dress attire?

Dress for the current weather conditions during your cruise time.  As a general rule, we recommend casual dress attire, such as casual shorts or pants and golf shirts.

What happens during rain or storms?

Al and Alma's Fleet cruises rain or shine.  In the case of severe weather conditions, the yachts may remain dockside for portions of the event. Also, please keep in mind that our yachts are equipped with full upper deck enclosures top protect you from the weather.

Is there pre-assigned seating on public cruises?

No. Open to the public cruises begin boarding 15 minutes prior to departure.  Seating choices are on a first come basis with the exception of special holidays; and signature events.  Please call us if you have a special request.

Is smoking permitted?

Smoking is permitted on outside decks only in open air.

How far in advance should I begin planning my event?

We suggest that you begin planning your event as soon as you have a definite date in mind.  Booking early ensures your first choice of yacht and allows extra time for coordination of all your special details.

Are your yachts Handicap Accessible?

Regrettably, none of the Al and Alma's fleet are "Handicap Accessible" as determined by state law.  Please consult you event planner about restrictions and how our staff can accommodate your special needs.

What is your cancellation policy?

Event deposits will be refunded in full if your event is cancelled 45 days prior to event date.  Deposits may be applied to rescheduled events if the event is rescheduled 30 days prior to original event date.  Groups canceling within 72 hours of the event will be responsible for all cruise and food charges.  Normal deposit terms are applied to the final event balance.

Is there pre-assigned seating on public cruises?

No. Open to the public cruises begin boarding 15 minutes prior to departure.  Seating choices are on a first come basis.

 

Top